iTech
Student Telephone Services Information
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Student Services
Residence Hall Telephone Services (included in housing rate)
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Student phone service is included in the housing rate and includes the following features: in-state calling, call transfer (on campus only), call waiting, conference calls, and hold.
- Students must contact the Help Desk to activate telephone services in Residence Halls.
- iTech will provide the service. Student must provide the phone (except at Century Park).
- Students requesting caller id must have caller id capable phone or adapter.
- Activation will occur within three (3) business days of the request. Phones will be
deactivated after graduation occurs for each semester.
- Note: 3-day policy excludes Century Park.
- No disconnect fees apply
- $30 relocation fee will be required if changes are made after the phone has been activated. This fee is NON-refundable.
Should you have any problems, contact the Help Desk.
Located in Cook Library 103
Phone Number: 601.266.HELP (4357)
Walk-In Traffic:
Monday- Friday: 8 a.m.- 5 p.m.
Phone Hours:
Monday- Thursday: 8 a.m. - 10 p.m.
Friday: 8 a.m. - 5 p.m.
Placing a Call
When calling an on campus number all you need to dial is the last 5 digits of the phone number (6-xxxx). If you are calling off campus, you will need to dial 9+(area code)+xxx-xxxx. You have access to call locally within the state of Mississippi.
Hold
To put a call on hold
- Press <R> or flash the switchhook.
[recall dial tone] - Dial the Hold code *4.
[dial tone]
Note: Do not hang up; however, if you do, held call sends a three-burst priority ring. Lift handset to be reconnected to held call.
To return to held call
- Hang up, receive a three-burst priority ring, and lift the handset.
To put the first call on hold and place the second call
- Press <R> or flash the switchhook.
[recall dial tone] - Dial the Hold code *4.
[dial tone]
The first call is put on hold. - Dial the second call (or another feature).
Note: If you hang up, the first call sends a three-burst priority ring.
To put the second call on hold and return to the first call
- Press <R> or flash the switchhook.
[recall dial tone] - Dial the Hold code *4.
The second call is put on hold, and the first call is reconnected.
Note: If you hang up, the second call sends a three-burst priority ring.
To complete the second call and return to the first call
- After the second call is completed, hang up, receive a three-burst priority ring,
and lift the handset.
The first call is reconnected
Conference Calls
(Up to 3 callers)
To add a third party to a call
- Press <R> or flash the switchhook.
[recall dial tone]
The present call is put on hold. - Dial the number of the third party.
- You can privately discuss call with the third party at this time; if there is no answer or the line is busy, press <R> twice or flash the switchhook twice to return to the original party.
- Press <R> or flash the switchhook.
All parties are now connected. - Announce the call.
To drop third party
- Press <R> or flash the switchhook.
You remain connected to the original party.
Call Transfer
To send the present call to another extension or outside number
- Press <R> or flash the switchhook.
[recall dial tone]
The present call is put on hold. - Dial the number to which the call is to be transferred.
[ringback tone] - Remain on the line and announce the call; if the number dialed is busy or not answered,
press twice or flash the switchhook twice to return to the held call.
Note: Only calls from another extension can be sent to an outside number; you cannot transfer a call from an outside number to another outside number. - Hang up.
The transfer is completed.
Call Waiting
To answer a call waiting tone
- Complete the present call and hang up.
Receive ringing from waiting call. - Pick up and answer.
To answer a call waiting tone, putting present call on hold
- Press <R> or flash the switchhook.
[recall dial tone]
The present call is put on hold. - Dial the Hold code *4.
You are connected to the waiting call.
To return to held call
- Complete the present call and hang up.
The held call sends a three-burst priority ring. - Lift the handset.
You are connected to the held call.
Ringing Tones
Ringing tones are produced by an incoming call.
- 1 Ring - A call from another extension.
- 2 Rings - A call from outside or from the operator.
- 3 Rings - A priority call from another extension, or from an Automatic Callback call you placed.
Handset Tones
Handset tones are those which you hear through the handset (receiver).
- Busy tone - A low-pitched tone repeated 60 times a minute; indicates the number dialed is in use.
- Call waiting tone - One, two, or three beeps of high-pitched tone, not repeated; indicates an incoming call is waiting to be answered. Number of beeps designates the source: one for an internal call, two for an outside or attendant call, and three for a priority call.
- Call waiting ringback tone - A ringback tone with a lower-pitched signal at the end; indicates that the extension called is busy, but the called party has been given a call waiting tone.
- Confirmation tone - Three short bursts of tone; indicates a feature activation or cancellation has been accepted.
- Coverage tone - One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user.
- Dial tone - A continuous tone; indicates dialing can begin.
- Intercept/time-out tone - An alternating high and low tone; indicates a dialing error or denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.
- Recall dial tone - Three short bursts of tone followed by a steady dial tone; indicates the feature request has been accepted and dialing can begin.
- Reorder tone - A fast busy tone repeated 120 times a minute; indicates all trunks are busy.
- Ringback tone - A low-pitched tone repeated 15 times a minute; indicates the number dialed is being rung.
Repairs / Moves / Adds / Changes
For any problems with your telephone service, please contact the iTech Help Desk.
Help Desk
Phone Number: 601.266.HELP (4357) or 6.4357
Q) Do I have phone service in my residence hall room?
(A) No. Students must contact the Help Desk to activate the service.
(Q) How do I call an Operator?
(A) For basic campus information, you can call the campus operator by dialing “0” from any campus phone. If you are calling from off campus, dial 601.266.1000.
(Q) How do I make calls from a campus phone?
(A) If you are calling an on campus number, all you need to dial is the last 5 digits of the phone number (6-xxxx). If you are calling off campus, you will need to dial 9+(area code)+xxx-xxxx. You will have access to call locally within a 55 mile radius of Hattiesburg. Access the university online directory.
(Q) How do I make long distance phone calls from a campus telephone?
(A) To place a long distance call you will need to use a calling card.
You must first dial 9 to get off campus and then:
- Follow the instructions on the calling card.
(Q) Why does my phone number register on Caller ID?
(A) In order to provide E-911 information to the Emergency Management District, E-911 operators and our campus police department, the university now releases outgoing Caller ID information. This means that if you place a call from on campus to an off-campus number and the party you have reached has a Caller ID box, they will see the number from which you are calling.
(Q) What phone features do I have, and how do I use them?
(A) All residence hall room phones come with area calling, call transfer (on campus only), call waiting, conference calls, and hold.
Student Credit and Refund Policy
Please read your statement carefully. Billing errors should be reported immediately to our Billing Department via e-mail, itbillingFREEMississippi. iTech assumes that charges are deemed correct if errors are not reported within 45-days of the date the statement was generated. NO refunds or credits will be issued for incorrect fees, which are not reported within the 45-day window allowed.
